Contact Support Centre
To log a support incident please complete our RMA Request Form.
If you would like to speak to a member of our support team please contact one of the following two Support Centres:
Rest of the World: +44 1494 777747
US Toll free: +1 855-792-9355
Alternatively Axell Wireless support personnel can be reached here.
A variety of support programs and services are available.
Here at Axell Wireless we provide a standard 12 month warranty on all of our equipment against any defect or fault caused by faulty design, materials or workmanship. The warranty period starts when the products are shipped from our manufacturing facility. Should the product fail during the warranty period the customer should contact the Axell Wireless Support Centre directly to obtain an RMA number and arrange to return the goods back to one of our repair facilities. Axell Wireless’ warranty does not include any loss, injury or damage caused by the equipment. Customers can take out an extended warranty on products at the time of the original purchase – in many cases up to 5 years. Note the full terms and conditions of Axell Wireless’ warranty are available on request from your local sales contact.
Outside of warranty we offer a full repair service on all our products. To return a product which has failed contact the Axell Wireless Support Centre who will issue an RMA number and advise where the product should be sent to. It is the customer’s responsibility to ensure the product is packaged to protect it in transit. Axell Wireless will provide a quotation for the repair once an initial investigation has been carried out.
Please note when returning any goods to Axell Wireless it is essential that the RMA number is quoted on the packaging and in any accompanying paperwork. For any queries about RMA’s or returns please contact Brian Barton at Axell Wireless HQ on +44 1494 777000 or [email protected].